Terms and Conditions

OVERVIEW

This website is operated by HD Pro Plumbing. Throughout the site, the terms “we”, “us” and “our” refer to HD Pro Plumbing. HD Pro Plumbing offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website and client management system are operated using third-party platforms (including Go High Level “GHL”). These tools enable online enquiries, bookings, messaging and payments.

SECTION 1 – ONLINE SERVICES TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site and that you are legally capable of entering into service agreements and booking works.

You consent to us contacting you by email, phone and SMS (including automated messages) regarding enquiries, quotes, bookings, reminders and service updates. You can opt out of marketing messages at any time.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You must ensure safe and reasonable access to the property/site (including power, water and clear work areas). If access is unavailable or unsafe, we may reschedule and charge a call-out fee.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We may accept approvals, instructions and signatures electronically (including via GHL forms, email or SMS).

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Quotes and timeframes provided on the website or by message are estimates only and may change after site inspection or if hidden conditions are discovered.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Where works differ from the quoted scope, we will issue a variation (priced at our current rates). Variations must be approved (including electronically) before we proceed unless urgent to make safe.

SECTION 5 – SERVICES, CALLOUTS, PARTS, PRODUCTS AND MATERIALS

Our services may be purchased online or booked via our calendar. Parts and materials used in your job may be new or equivalent new as per supplier availability. Photos on the site are illustrative only. We may limit service areas or job types at our discretion. We do not guarantee that services will meet your unique expectations where information provided is incomplete or inaccurate.

We provide a workmanship warranty as stated on your quote/invoice. Manufacturer warranties for parts and appliances are provided by the manufacturer and subject to their terms. This is in addition to your rights under the Australian Consumer Law (ACL).

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

A deposit may be required to secure bookings. Invoices are payable within 7 days unless stated otherwise. We may charge reasonable late fees or interest for overdue amounts and may suspend further works until paid.

Payments processed via third-party gateways are subject to their terms and fees. We do not store full card details.

SECTION 6A – BOOKINGS, CANCELLATIONS & NO-SHOWS

Rescheduling: Please give at least 24 hours’ notice to reschedule.

Cancellations: Same-day cancellations may incur a call-out/cancellation fee to cover allocated labour and travel.
No-show / no access: If our technician cannot access the site within a reasonable time, a call-out fee may apply and the appointment will be rebooked.

Emergency works: For safety, we may perform temporary make-safe works and charge accordingly.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

This includes tools supplied by GHL (forms, calendars, messaging) and other providers (e.g., Stripe, Google, Meta).

SECTION 7A – ARTIFICIAL INTELLIGENCE & AUTOMATED COMMUNICATIONS

We use artificial intelligence (AI) systems and automated tools (including but not limited too Go High Level workflows) to assist with marketing, client communications, and service improvements.

These tools may help us generate or send marketing messages, reminders, or updates.

By engaging with our website or communications, you acknowledge that some interactions may be assisted by AI.

All AI-assisted content is reviewed by our team for accuracy and compliance, and we remain responsible for the information provided.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

By submitting reviews/testimonials, you grant us a non-exclusive licence to display them (first name/suburb only unless you agree otherwise).

SECTION 9A – PROJECT PHOTOS & MEDIA

With your consent, we may photograph works we’ve completed for quality records. We may request your permission to use de-identified project images for our portfolio/marketing. We will not publish personally identifying details without your consent.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through our website, forms and bookings is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our services will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the services will be accurate or reliable.

You agree that from time to time we may remove or suspend the service for maintenance or other reasons without notice.

You expressly agree that your use of, or inability to use, the service is at your sole risk. Except as required by law, the service and all products and services delivered through it are provided “as is” and “as available”, without any representation, warranties or conditions of any kind, either express or implied.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (ACL) that cannot lawfully be excluded.

To the maximum extent permitted by law, and except for your rights under the ACL, HD Pro Plumbing is not liable for any indirect or consequential loss, loss of profit, revenue or data, or any similar damages.

For non-major failures with services, our liability is limited, at our option, to re-supplying the services or paying the cost of having the services supplied again.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless HD Pro Plumbing and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 16A – FORCE MAJEURE

We are not liable for delays or failure to perform due to events beyond our reasonable control (e.g., extreme weather, supply chain disruptions, emergencies, strikes).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales. Questions about the Terms of Service should be sent to us at [email protected]

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

SECTION 21 – QUOTES, PRICING & VARIATIONS

Quotes are valid for 30 days unless stated otherwise. Pricing may change if site conditions differ, regulations change, or supplier pricing varies. Variations will be itemised and charged at our current rates.

SECTION 22 – REGULATORY COMPLIANCE & PERMITS

Where compliance certificates, inspections or permits are required, we will advise. Associated fees will be itemised on your invoice/quote.

SECTION 23 – HIDDEN CONDITIONS & PRE-EXISTING ISSUES

We are not responsible for defects or damage caused by pre-existing issues, hidden conditions (e.g., concealed pipework, asbestos), or non-compliant previous works. Additional work to address such issues will be quoted as a variation.

SECTION 24 – RISK, DAMAGE & MAKE-SAFE

We take reasonable care while performing works. You must identify any known risks (e.g., fragile finishes). Where urgent make-safe works are required to prevent damage or hazards, we may proceed and charge reasonable costs.